£3.2 billion
porfolio managed
£78+ million
per month completions processed
500+ monthly
Buy to Let applications
6000+ calls
to broker support team handled each month
The opportunity
They needed a partner with expertise to deliver a comprehensive, regulated origination and servicing solution.
Target designed and delivered this solution, ensuring the full brand experience with on-site underwriters for close portfolio risk control and seamless broker interactions.
A robust suite of Management Information reports was developed to track and monitor KPIs. Target's adaptable approach allowed for ongoing improvements and new product introductions, including a customer retention process.
Over 10 years, Target has successfully managed the clients £3.2bn portfolio.
Customer centric solution
Target provided full origination capabilities, including an online broker portal, automated decisioning, and a support team
Secure office space was allocated within Target premises for a dedicated team
Existing account servicing software supported all post-mortgage payout processes, delivered by CeMap-qualified staff
Each month, Target processed over 500 new Buy to Let applications and handled over 6,000 calls to the broker support team.
