Taking the robot out of human
We all want to offer extraordinary experiences. Experiences that are personalised, distinct, and keep customers coming back for more. With automated processes, you can make that happen at the push of a button – so your people get more time to focus on work that still needs the human touch.
The technology trifecta
Artificial Intelligence (AI), Robotic Process Automation (RPA) and Machine Learning (ML) transform servicing operations. They remove high volume, repetitive tasks from employees and complete them accurately in a matter of seconds and minutes as opposed to hours. Delivering the right customer outcomes faster, if not instantly.
This frees up employees to deal with real-time, high value add customer activity. Enriching both your colleagues and your customer’s experience.
Benefits harnessed
Reduced risk and human errors
Quicker handling time and reduced effort
Lower operational costs
Expedited problem solving
Agility, flexibility and scalability
Improved customer experiences (CX)
Seamless, integrated user journeys
Personalised self service, 24/7
Access to rich data and analytics
Competitive advantage from early adoption
Technologies deployed
Smart Interactive Voice Response (IVR)
An automated system allows incoming callers to engage with your service through voice response without needing to speak to an agent, unless they choose to
Chatbots and Machine Learning
Enabling real time customer service using predefined knowledge base for answering FAQ's via a website or other customer interface
Virtual agents
Able to respond in real time to more detailed customer requriements on the device and channel of their choosing, such as WhatsApp, webchat or mobile text
Customer portals
Enabling customers to self serve in one place and providing the service provider with a single view of the customer
Automation, when done right and implemented in a considered way helps drive better outcomes for your colleagues, customers and clients. The ability to adapt at pace to the opportunities it brings can bring competitive adantage.
I predict that, because of artificial intelligence and its ability to automate certain tasks that in the past were impossible to automate, not only will we have a much wealthier civilization, but the quality of work will go up very significantly and a higher fraction of people will have callings and careers relative to today.
We offer a technology agnostic, tailored approach
Target’s deep domain experience of regulated financial services, with Tech Mahindra’s transformation and customer experience knowledge in and out of sector, gives you a one partner vendor solution bringing together best-in-class expertise.
Our team of experts will work with you to understand your complexities, unique customer needs, and key strategic goals. Only then will we start to explore the right solutions to help you unlock your potential.
